Refund and Returns Policy for SchooShop

Effective Date: January 14, 2024

At SchooShop, we are committed to ensuring that our customers are satisfied with every purchase. If you are not completely happy with your order, we offer a straightforward Refund and Returns Policy. Please review the following guidelines for returns, exchanges, and refunds.

1. General Return Guidelines

We accept returns and exchanges for most products within 30 days of receipt. Items must be returned in their original, unused, and unwashed condition, with all original packaging and tags still attached. Products that have been opened or used, including opened electronics or beauty items, are not eligible for a refund or exchange unless they are defective or damaged.

If you would like to return or exchange an item, please follow the instructions below:

  • Return Period: You have 30 days from the date of delivery to initiate a return or exchange.
  • Condition of Items: Items must be in new, unused condition with all original tags, packaging, and accessories intact.
  • Non-Returnable Items: Certain items such as personalized, custom-made, or final sale products may not be eligible for returns or exchanges. These restrictions will be clearly marked on the product page.

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to us at info@schooshop.click or call us at 419-884-9591 within 30 days of receiving your order to request a return authorization. Be sure to provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we review your return request, we will send you a Return Authorization (RA) number. Please include this number with your returned items.

  3. Packaging: Securely package the item(s) in their original packaging or similar protective materials to ensure the product arrives safely.

  4. Shipping the Return: Send the item back to us at the address provided along with the RA number. You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

  5. Processing Time: Returns are typically processed within 7-10 business days after we receive the item(s). We will notify you once your return has been processed and a refund has been issued.

3. Refunds

Once we have received and inspected your returned item(s), we will issue a refund to the original method of payment. Please note the following:

  • Refund Timeframe: Refunds will be issued within 7-10 business days after we receive your return. Processing times may vary depending on your payment method or financial institution.
  • Restocking Fees: In some cases, we may apply a restocking fee of up to 15% for certain products. This fee will be deducted from your refund amount and will be clearly stated during the return process.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, you can either initiate a return for a refund and place a new order, or you can request an exchange by following these steps:

  1. Contact Us: Email us at info@schooshop.click or call 419-884-9591 with the details of the exchange.
  2. Return Authorization: If an exchange is possible, we will provide you with an RA number for the return.
  3. Exchanging the Product: Once the original product is returned, we will ship out the exchange item to you.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at info@schooshop.click or call us at 419-884-9591. We will guide you through the return process and either replace the item or issue a full refund.

  • Damaged Items: If your item was damaged during shipping, please contact us within 7 days of receiving your order. We will work with you to resolve the issue.
  • Defective Items: If the product is defective or malfunctions within 30 days of receipt, we will provide a replacement or refund as per your preference.

6. Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a traceable shipping service or purchasing shipping insurance for returns.
  • Original Shipping Costs: Shipping fees for the original order are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

7. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

  • Gift Cards
  • Personalized Items (such as custom products)
  • Final Sale Items (marked as “Final Sale” on the product page)

If you have questions about whether a specific item is returnable, please contact our customer service team.

8. Customer Support

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us:

We are dedicated to ensuring your shopping experience is seamless, and we’re here to help with any issues you may encounter.

9. Changes to the Refund and Returns Policy

SchooShop reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will take effect immediately upon being posted on the website. We recommend checking this page periodically to stay informed of any updates.

Thank you for shopping with SchooShop! We appreciate your business and are committed to making your shopping experience as easy and enjoyable as possible.